Salesforce Project Manager

Salesforce Project Manager There’s no secret to become number-one, it takes willingness to improve and determination to pursue it. At GRiT®, it’s all about the journey getting there. We trust talent and intelligence are important, yet passion and perseverance are key to achieving any goal. We are Tech Passionate People with a Purpose, delivering solutions while building strong long-term relations. Recognizing each person’s unique contribution to our collective success, we embrace inclusion and diversity, committed to creating a respectful and socially responsible environment. People. Technology. Innovation. All-around it. Are you GRiTTY enough to be part of our journey? Take the first step by applying now and let’s create our future together. Job Description: Project management for international CRM programs focused on service processes. Support for the transition from Microsoft Dynamics service processes to Salesforce Service Cloud. Alignment between business, architecture and development teams across all delivery phases, from analysis to hypercare. Must-Have: 5+ years of experience in CRM project management, with a strong service processes background Proven record leading complex international CRM programs, from analysis through implementation, testing, deployment and hypercare Sound command of CRM service processes, including case handling, SLA management, knowledge bases and ticketing Working knowledge of Salesforce Service Cloud, with focus on service process design Azure DevOps in daily use for backlog, sprint and work item tracking Agile delivery with Scrum, SAFe and Kanban, including performance reporting with velocity, burndown and WIP Business requirements translated into user stories, acceptance criteria and functional specifications Testing support, covering test scenarios, UAT coordination and defect handling Background guiding distributed teams through agile adoption and cultural change Workshop facilitation, conflict resolution and coordination across