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Oferta: IT Operations (M/F) - Fluent in English:Manpower GroupDescrição do emprego:Anúncio de emprego: IT Operations (M/F) - Fluent in English» Manpower Group» Ref: 7225825 » 2-12-2024 » Portalegre » Informática ( Gestão de Redes ) Detalhe da Oferta:ManpowerGroup is recruiting a Technical IT Support Agent for an international client. Essential Functions/Core Responsibilities: - Coordinates as smart hands with different portfolio and engineering workgroups - Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes - Perform hardware and software upgrades to peripheral equipment - Attend to break/fix engagement as required by Situation Management for technology-related problems and issues received from both internal and external clients - Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system - Perform site maintenance and safety checks of assigned equipment - Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering - Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required - Performs backup for the onsite servers Candidate Profile: - Experience working within an IT help desk environment working to targets (minimum 5 years) - Good Technical Skills as it relates to multi-user operating system, hardware and software tools, including installation, configuration, and maintenance - Strong communication skills, both written and verbal – C2 English - Experience working with network devices and desktop support - Demonstrated ability to multi-task and meet timelines on deliverables - Self-starter, sense of urgency, and works well under pressure - Strong attention to detail - Proficient in Microsoft Office - Experience with Cisco CCNE Applications: *** Candidatura Online *** with the subject "OLVZ" Competências:
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