Teleperformance

Lisboa, Lisboa Lisboa

Are you excellent finding the best business solutions possible? Do you love to communicate and negotiating is one of your top skills? Then you are the one who we looking for this position! As a customer service representative for FedEx, your aim will be answering sales’ pricing inquiries from several clients, actively providing discounts or any other feature related to Pricing.
You will be applying, on a daily basis, your strong verbal and written communication skills so that you can easily create a genuine, customer friendly experience to all the clients.
We will provide you with intensive training and give you the right tools to grow within our international company.

Process sales executive’s requests and resolve customer issues;
• Follow all regulations according to pricing guidelines;
• Follow up with the sales executive daily until the issue is resolved;
• Finding business solutions that balance the needs of the customer;
• Create a win-win situation for the customer in each interaction;

Your Profile

• Native or near native Chinese speaker;
• Proficient oral and written communication in English (minimum B2 level);
• Customer care or Sales experience (preferred)
• Analytical thinking: ready to detect current problems;
• Customer oriented;
• Pro-active in promoting e?ective problem solving.

Our Offer

• International career in a multicultural environment;
• Training and familiarization phase;
• Opportunity to grow in a multinational company;
• Accommodation in a Teleperformance apartment;
• Refund of initial flight expenses;
• Free annual flight to the homeland;
• Private health insurance;
• Free Portuguese language courses, surfing, soft trekking and much more.

Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe in 2021 assigned by Great Place to Work® and was also distinguished as the Best and Largest exporter company and the Best Contributor to Employment in Portugal, by Exame magazine!

Made by more than 12 000 employees, from 107 nationalities, our team provides services in 35 languages. We are multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

And we are still growing and welcoming more people to our family so… we invite everyone to step into 2022 with us!