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Oferta de emprego: Performance Coach - French Speaker:Webhelp PortugalDescrição do emprego:Anúncio de emprego: Performance Coach - French Speaker» Webhelp Portugal» Ref: 7239179 » 10-12-2024 » Braga » Call Center / Help Desk Detalhe da Oferta:About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. About the job role: As a Performance Coach, you will be responsible for the operational implementation of the LIFT method (Leverage by Improved and Focused Training), allowing a more efficient organization of actions needed to improve advisor skills by assigning priorities based on profiles. As a Performance Coach, you will: • Conduct and evaluate action plans • Analyze advisors and team leaders performance, evaluate them in the LIFT matrix and design related action plans with superiors. • Participate in setting up action plans by partly taking charge of the actions improving advisors skills. • Measure through operating results the efficiency of the action plans, methods and training programs. • Advise and do team leader coaching We are looking for: • Native or Proficient in French (C1/C2) • Fluency in English (C1) • 1/2 years’ experience on similar position • Previous experience in management a team (CC is a plus) • Ability to adapt to a fast-paced industry • Strong analytics skills • Excellent guidance & coaching skills We offer you: • Competitive wages (14 monthly payments per year) with performance bonus • Health insurance (after 6 months contract) • Investment in training and personal development • Opportunity to professionally grow inside the company • Relocation package: shared accommodation and flight reimbursement Life at our company: • Work with a diverse environment with people from over 15 nationalities • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more! • We promote inter-company mobility to work at any of our sites around the world • New and modern offices in Braga, Portugal. Ready to take up the challenge? Join our team and show off your talent! All submissions will be treated confidentially under the General Data Protection Regulation. *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time. Webhelp Portugal is an equal opportunity employer. Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws. Apply here: Competências:
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