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Oferta de emprego: Fujitsu - Service Desk Team Manager:FujitsuDescrição do emprego:Anúncio de emprego: Fujitsu - Service Desk Team Manager» Fujitsu» Ref: 7293311 » 22-12-2024 » Braga » Call Center / Help Desk Detalhe da Oferta:Service Desk Team Manager - Fujitsu Portugal GDC - Braga Your future is Fujitsu At Fujitsu, our focus on human-centric innovation is impacting the way the world transforms to a digital future. We see it on a global and local scale and we know that the power of innovation and human connection can create a more trusting, sustainable and responsible world for all. We are looking to grow our team with committed people to work in a challenging, but extremely rewarding environment using the latest technology to offer ground breaking solutions to everyday problems for our customers. This is your world and your opportunity to shape it for the better. Shape your world To lead, motivate and develop a team of service desk staff to ensure delivery of incident management to agreed levels of service. French fluency is preferable; english fluency is required. Key Accountabilities -People Management. Manages, motivates and develops a small team of service desk employees, ensuring that the service levels constantly improve and contribute to growth in new business. -Customer Relations. Establishes relationships with middle to senior level customers and a range of managers across Fujitsu to deliver and enhance their service. -Risk Management. Establishes and manages risk for the team(s) technical skill levels and adequate resources to ensure that risks are mitigated and problems resolved, in relation to meeting service levels. -Planning & Control. Resource allocation/scheduling to meet the demands of delivering a service managing changing priorities and issues. Uses strengths of team to achieve effective efficient delivery of service within SLA. -Business orientation. Anticipates the impact of business issues on own operation and takes appropriate action. Is responsible for monitoring and controlling service desk activity. -Service Delivery. Using strengths of team to achieve effective and efficient delivery of service. Ensure the delivery of services to meet SLAs as a minimum, always striving towards improvements, with impeccable service as the ultimate goal. -Tools Mastery. Ensure adherence to agreed strategic tool-set, emphasizing the need for improved deployment and usage. Key Performance Indicators -Coaching and mentoring undertaken -Feedback from team and managers actioned -All performance management processes followed -Evidence of development planning for the team -Regular team meetings held to cascade local, business and corporate updates -Builds relationships with other stakeholders -Customer feedback -All service levels met -Recognize where risk exists and communicate that risk to the appropriate channels -Manage all resourcing issues to deliver continuously improving services -Exhibit leadership in terms of proactivity and always thinking customer first -Identifies reasons and weaknesses in process and/or shortcomings in technical capability -Encourages the use of best practice across the team, including documenting and sharing with others Shape the world by working your way We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We are committed to equality of opportunity for all. If you want to work alongside people with different ideas, in an inclusive business that will welcome you and support you, come and co-create the future at Fujitsu. We are committed to equality of opportunity for all and to offer: -Competitive salary; -Employment directly with Fujitsu with possibility of permanent contract -Work life balance with 25 annual leave days -Life insurance and Private health insurance extensive to family members and since the first day of employment -International career in a dynamic and enthusiastic environment -Training and internal career progression plan upon hiring -Several discounts available with our partners -The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment and our community -If you are moving to Portugal we also offer the support of our Welcome Buddy to help you settle in. If you think you are a fit for this position, please apply by sending your CV to: *** Candidatura Online *** Ofertas de Emprego Semelhantes:Competências:
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