Oferta: Customer Support Specialist (M/F) - Dutch:ManpowerGroup Portugal
Descrição do emprego:
Referência da oferta: ManpowerGroup Portugal Referência da oferta: Tempo Inteiro Referência da oferta: 11-12-2024 Zona Lisboa Referência da oferta: Call Center / Help Desk
Referência da oferta:
Manpower Portugal, world leader in Human Resources services, is looking for an energetic, Dutch customer-oriented professional to join our exciting project with our client.
Responsibilities:
- Deal directly with customers by phone, email and char; - Respond promptly to customer inquiries; - Handle and resolve customer complaints within a 1-2 business-day turnaround; - Obtain and evaluate all relevant information to handle inquiries and complaints; - Keep accurate records of customer inquiries, interactions, and details of actions taken; - Follow up on customer interactions; - Troubleshoot technical problems and escalate bug reports to management; - Performs additional tasks according to business needs.
Requirements:
- Fluent written and verbal communication skills in Dutch; - Knowledge in English (B2 level minimum); - Excellent customer care skills; - Good organizational and problem solving skills; - Sense of discretion around confidential information; - Strong time management/prioritization skills and multi-tasking ability; - Able to handle difficult conversations with patience; - Experience in a multinational environment is an advantage.
What we offer:
- International career in a multicultural environment; - Initial and continuous training; - Work contract; - Full-time role on a 40 hour per week contract;
