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Oferta: French Speaking Advisor for a Retail Project:Webhelp PortugalDescrição do emprego:Oferta: French Speaking Advisor for a Retail Project» Webhelp Portugal» Ref: 7122782 » 29-12-2024 » Braga » Call Center / Help Desk Detalhe da Oferta:About Webhelp Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. About the job role: As a French Speaking Advisor for a Retail Project, you will provide excellent customer experience on behalf of our Client. You will have the opportunity to act as a bridge between the customers’ needs and the products they love. Our client is a leading European brand on online shopping for baby & children's clothes, shoes, maternity wear, school wear & nursery items. As a French Speaking Advisor for a Retail Project, you will: • Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering inquiries regarding the reservations and attending potential requests. • Resolve product or service problems by clarifying the customer's complaints. • Provide accurate, valid, and complete information by using the right methods • Place online orders for customers • Assist customers when accessing their online accounts We are looking for: • Native or Proficient in French (C2) • Fluency in English (B2) • Excellent communication skills coupled with empathy and team spirit • Previous experience in Customer Service or a sales representative is a plus • For non-EU residents, it is mandatory to have a valid work permit We offer you: • Competitive wages (14 monthly payments per year) • Performance bonus • Health insurance with a dental plan (after 6 months contract) • Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program • Possibility to work from home* Life at our company: • Work with a diverse environment with people from over 15 nationalities • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more! • We promote inter-company mobility to work at any of our sites around the world • New and modern offices in Braga, Portugal. Ready to take up the challenge? Join our team and show off your talent! All submissions will be treated confidentially under the General Data Protection Regulation. *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time. Webhelp Portugal is an equal opportunity employer. Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws. Apply here; Competências:
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