Oferta: NOC 2nd Line IT Engineer - Fujitsu, Braga:Fujitsu
Descrição do emprego:
Referência da oferta: Fujitsu Referência da oferta: Tempo Inteiro Referência da oferta: 25-12-2024 Zona Braga Referência da oferta: Informática ( Gestão de Redes )
Referência da oferta:
Fujitsu Technology Solutions, Braga
Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. Approximately 140,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.
Fujitsu's Global Delivery Centers (GDCs) are a network of state-of-the-art technology hubs in key locations across the globe. GDCs employ highly-trained, highly-motivated people who deliver a wide variety of services from a 24-hour multilingual service desk to specialist app services or data center management.
We’re a dynamic mix of agents and architects, technicians, and problem solvers. We come from diverse backgrounds and speak many different languages. Yet we share a culture that brings us together. Our Fujitsu GDCs are growing and fast and we need ambitious people who will grow with us.
Come and work with us!
Overview and Responsibilities: Part of the NOC Operations Team Responsible for technical support on Client Networks
Responsibilities include providing a responsive service across contract, delivering the following functions: - Providing a high level of support and advice to the 3rd line (on-site) support and account team. - Involved with small to medium sized project work with supervision from implementation team (Includes MSCs & Planned work requiring assistance from the NOC). - Mentor to TSS2 engineers, as well as training and coaching all team members. - Takes ownership of incidents and progresses them through to resolution. - Takes escalations from TSS2 engineers and ensures all high severity incidents are escalated to the IM (Incident Management Team). - Investigate service improvements and make recommendations based on investigations and experience - Able to work in a team or on their own with little or no supervision. - Produce and present service reports using tools available, e.g. E-Health. - Perform known, existing implementation solutions, return to baseline configuration of routers and switches if and when required. - Takes ownership of more complex issues than at TSS2 level. - Escalates to TSS4 and SDM where required. - Stands in for team leader when needed. - Well established, self-sufficient team member. - Takes escalations from SDM and TSS2. - 3rd party management where technical dialogue is required with 3rd party engineers. - Detailed analysis of logs and other output from network devices. - Packet capture analysis. - Provide feedback for AiS. - Take ownership of the NOC Team Leaders/Escalation mobile and respond to all escalations accordingly.
Mandatory Skills: - Fluent in English - 1 to 2 years commercial networking experience. - Proven knowledge of Cisco CCNA or CCNP .CCNA or CCNP Certifications will be a plus. - In depth working knowledge of networking technologies .i.e. LAN, WAN, TCP/IP, routing, switching and subnet addressing. - Good working knowledge of networking hardware, especially from the Cisco Catalyst family .i.e. Cisco 29xx, 35xx, 37xx, 38xx Cisco 26xx routers, 6500 switches, Cisco Nexus family .Knowledge of Brocade products (access, distribution and core) .WLAN experience is essential: -WLAN Controller -Access Points .Experience of small and medium changes to network infrastructure – IMAC .Working knowledge of Legacy technologies, not limited to, but, such as: -Avaya switching -Hirschman switching and routing -Siemens switching and routing -Nortel Passport Technology - Experience with network monitoring and troubleshooting tools .i.e. CA Spectrum and E-Health
Useful Skills - Previous experience of network design. - ITIL Foundation or knowledge of ITIL processes. - Understanding of network security. .Firewall Principles -Some hands-on experience - Continuous Improvement - Bluecoat Technoligies - DDI – Infoblox .IPAM .DNS .DHCP
We offer: • Competitive salary and bonuses • Employment with the possibility of a permanent contract • Free Life insurance and private health insurance extensive to family members and since the first day of employment • Training and international career progression plan upon hiring • Dynamic and enthusiastic work environment with colleagues from more than 60 countries • Work-life balance with flexible schedules available and 25 annual leave days • Several discounts available with our partners; • The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment and our community (medical services, Yoga lessons, fresh fruit, volunteering afternoons) • Great Facilities at Central locations well served by public transportation, bicycle access and services • If you are moving to Portugal we also offer the support of our Welcome Buddy to help you settle in. • Working from Home Possibilities
We also invite you to watch why Fujitsu Portugal is the perfect place to work!
If you wish to apply, please send your email to: *** Candidatura Online ***
