Oferta de emprego: Service Desk Team Manager - Fujitsu, Braga:Fujitsu
Descrição do emprego:
Referência da oferta: Fujitsu Referência da oferta: Tempo Inteiro Referência da oferta: 24-12-2024 Zona Braga Referência da oferta: Call Center / Help Desk
Referência da oferta:
Fujitsu Technology Solutions, Lisbon
Fujitsu's Global Delivery Centers (GDCs) are a network of state-of-the-art technology hubs in key locations across the globe. GDCs employ highly-trained, highly-motivated people who deliver a wide variety of services from a 24-hour multilingual service desk to specialist app services or data center management.
We’re a dynamic mix of agents and architects, technicians, and problem solvers. We come from diverse backgrounds and speak many different languages. Yet we share a culture that brings us together.
Our Fujitsu GDCs are growing, and fast. We need ambitious people who will grow with us. People curious enough to innovate better ways of doing things. People adaptable to change yet dynamic enough to lead that change.
People like us.
Come and work with us!
We are looking for candidates passionate about technology and innovation, customer oriented, with the ability to multi-task and with great organizational, communication and interpersonal skills.
Join a multicultural, dynamic and enthusiastic team of over 1700 colleagues from all over the world!
Job purpose: The role holder leads, motivates and develops a team of service desk staff to ensure delivery of incident management to agreed levels of service.
Key accountabilities: - People Management. Manages, motivates and develops a small team of service desk employees, ensuring that the service levels constantly improve and contribute to growth in new business. - Customer Relations. Establishes relationships with middle to senior level customers and a range of managers across Fujitsu to deliver and enhance their service. - Risk Management. Establishes and manages risk for the team(s) technical skill levels and adequate resources to ensure that risks are mitigated and problems resolved, in relation to meeting service levels. - Planning & Control. Resource allocation/scheduling to meet the demands of delivering a service managing changing priorities and issues. Uses strengths of team to achieve effective efficient delivery of service within SLA. - Business orientation. Anticipates the impact of business issues on own operation and takes appropriate action. Is responsible for monitoring and controlling service desk activity. - Service Delivery. Using strengths of team to achieve effective and efficient delivery of service. Ensures the delivery of services to meet SLAs as a minimum, always striving towards improvements, with impeccable service as the ultimate goal. - Tools Mastery. Ensures adherence to agreed strategic tool-set, emphasizing the need for improved deployment and usage.
Key education and experience: - Proficiency in English - Knowledge of various software and applications (minimum: Windows environment and MS Office package) - Interpersonal skills crucial for working in a customer service center such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm.
We offer: - Competitive salary and bonuses - Employment with the possibility of a permanent contract - Free Life insurance and private health insurance extensive to family members and since the first day of employment - Training and international career progression plan upon hiring - Dynamic and enthusiastic work environment with colleagues from more than 60 countries - Work-life balance with flexible schedules available and 25 annual leave days - Several discounts available with our partners - The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on well-being, diversity and inclusion, environment and our community (medical services, Yoga lessons, fresh fruit, volunteering afternoons) - Great Facilities at Central locations well served by public transportation, bicycle access and services - If you are moving to Portugal we also offer the support of our Welcome Buddy to help you settle in. - Working from home possibilities
If you are interested, please send me your CV to: *** Candidatura Online ***
