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Oferta: L1 Support Agent - Braga:Noesis Portugal S.A.Descrição do emprego:Oferta: L1 Support Agent - Braga» Noesis Portugal S.A.» 17-12-2024 » Ref: 7347753 » Braga » Informática ( Gestão de Redes ) Detalhe da Oferta:Responsabilities: Customer Service play a key role in helping Customers with their questions, guiding users of our website so that they can have a better understanding of our products potentialities and helping customers overcome any challenge they may have with our platform. Handle calls, emails and chat sessions with our Worldwide customer base; Register and triage technical challenges and business issues; Query the Knowledge Base to find immediate response to known problems Route the issues to the second line teams, and monitor the responses to these incidents to observe agreed Service Levels Update the customers about pending incidents, managing their expectations on the time to solution and progress status Advocate for customers and help define ways to continually add value to the customer experience. Profile: Available to work in shifts; Fluent English verbal and written skills; General business computing skills; Passion for people interaction and technology; Friendly and helpful approach to customers going through difficult situations; General interest in problem-solving and troubleshooting; If you meet these requirements and are interested in joining an audacious and innovative company, please send us a copy of your CV to *** Candidatura Online *** , including the job reference NE_006__4_21_3529. Please check to see all opportunities we currently have open, or feel free to send us a spontaneous application. Join us. Let’s innovate together! Mais Ofertas de Emprego Semelhantes:Competências:
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