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Oferta: Incident and Problem Manager:Descrição do emprego:Incident and Problem Manager (M/F)Spring Professional Portugal20-12-2024 | | Referência: 2005495Incident and Problem Manager When your next move is critical, one name should spring to mind.A Spring Professional, empresa internacional de recrutamento e seleção especializada de quadros médios e superiores atua nas seguintes áreas: Information Technology / Engineering / Finance / Sales & Marketing. Spring Professional is looking for an Incident and Problem Manager (m/f), for a multinational company in the health sector, based in Lisbon. Duties and Responsabilities: » A strong understanding of ITIL/ITSM processes; » Proven incident and problem management experience; » Strong understanding of operational readiness of services, of IT services, service readiness and the required deliverables; » Ability to be flexible and work analytically in a problem-solving environment; » Comfortable engaging with stakeholders of all levels and develop relationships with them; » Experience of investigating, defining and resolving issues in a fast-paced environment; » Excellent communication skills (written and verbal), keen awareness of audience, able to present complex information to both technical and non-technical audiences; » Capable of working independently and collaborating with subject matter experts, business partners and technical peers to establish the technical vision and analyse trade-offs between usability and performance needs. Person Profile: » Ability to work equally well as part of a team or individually and manage own workload; » Experience working with internal and external customers, technical experts and professional staff; » Excellent customer relations and interpersonal skills; » Excellent planning, organisational and documentation skills; » Proven ability to meet deadlines and achieve results; » Proactive and able to work with no supervision; » A flexible approach to work; » Leadership skills; » Strong attention to detail, to engage and motivate others. springportugal.com Informação de contacto: Competências:
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